House Rules
These House Rules apply to all visitors, including resident and guest artists and their team members, at the facilities operated by Something Great - Performing Arts gUG, haftungsbeschränkt) at the property of Schloss Mentin in Ruhner Berge, Germany (hereinater called SG Art Centre).
By entering the premises and the property of Schloss Mentin, all visitors agree to abide by the following rules:
Visitors may only access designated areas where public events are held or spaces included in guided tours of the premises.
Artists working or performing at SG Art Centre may access only the workspaces and accommodation facilities specifically assigned for their residencies and engagements.
Unauthorized access to restricted areas is strictly prohibited. SG Art Centre reserves the right to take security measures against unauthorized entry, including denial of access, removal from the premises, or, in serious cases, legal action.
2. Liability
Visitors, resident artists, and their team members acknowledge that they enter and use the facilities of SG Art Centre at their own risk. SG Art Centre assumes no liability for injuries, accidents, or damages arising from the use of its premises, including but not limited to public events, except in cases of gross negligence or willful misconduct.
This disclaimer applies alongside on-site warning signs displayed during public events, as well as information provided to artists and their teams prior to arrival or during their stay. It covers all indoor and outdoor areas of the SG Art Centre.
Additionally, SG Art Centre is not responsible for the actions, services, or operations of third-party vendors, contractors, or external service providers operating at the venue. Any claims or disputes related to these services must be addressed directly with the respective provider.
3. Parking
Designated accessible parking for wheelchair users is available on-site. While on-site parking is provided, availability is not guaranteed. Visitors are encouraged to use the designated parking areas within Schloss Mentin, or alternatively, nearby public parking facilities.
Unauthorized parking in restricted zones of Schloss Mentin, including areas that may block emergency exits, loading zones, or staff spaces, is strictly prohibited.
SG Art Centre is not liable for any loss, theft, or damage to vehicles or personal belongings left in parked cars. Visitors are advised to lock their vehicles and avoid leaving valuables unattended.
Whenever possible, carpooling is encouraged to reduce environmental impact and improve accessibility.
4. Conduct & Respect for Others
Visitors must not disrupt events, rehearsals, or operations. Mobile phones must be set to silent mode or turned off during public events. Unnecessary noise, loud conversations, or any behavior that interferes with performances, workshops, or artistic activities is not permitted.
Resident artists and their teams must respect quiet hours from 10 PM to 8 AM, Monday to Saturday, and all day on Sundays. Noise levels in shared spaces, including studios and accommodation, must be kept at a minimum to ensure a peaceful environment for all.
All visitors, artists, and staff are expected to treat one another with kindness and respect. Discrimination, harassment, verbal abuse, intimidation, or any form of disrespectful or aggressive behavior will not be tolerated.
5. Event Attendance
Latecomers may be denied entry once a public event has started. If feasible, entry may be permitted only during intermissions to minimize disruptions. Tickets unused due to late arrival are non-refundable, except in the case of event cancellation by the organizer.
For workshops or dance classes in our community programs, late participation is at the discretion of the guest instructor. If a participant is denied entry due to tardiness, no refunds will be issued. Participation fees (if applicable) are only refundable if the event is canceled by the organizer.
6. Admission of Minors
Minors may only attend events in compliance with German child protection laws (Jugendschutzgesetz, JuSchG). Parents or legal guardians are fully responsible for their supervision and must ensure that minors adhere to SG Art Centre’s rules.
Age restrictions for certain events will be announced in advance. If an event has an age restriction, SG Art Centre reserves the right to deny entry to minors without proper proof of age.
Unaccompanied minors may not attend events unless explicitly permitted. SG Art Centre assumes no liability for unaccompanied minors left on the premises.
7. Wheelchair Users
Reserved parking areas, wheelchair ramps, and designated seating are available at all events. SG Art Centre staff can assist with entry and exit if needed.
Wheelchair users and their accompanying persons will be briefed on accessibility limitations and emergency procedures before events. Visitors requiring assistance are encouraged to inform us at least one week in advance so we can make the necessary arrangements to ensure a comfortable experience.
8. Animals
Guide dogs and assistance animals are permitted during public events only with proper documentation. Owners must provide a Disability Identity Card and proof of the dog’s training. Guide dogs must wear a harness, and assistance dogs must be muzzled and on a leash at all times. Owners are fully liable for any damages caused by their animals.
Pets, including dogs and cats, belonging to resident artists or visitors are not allowed in SG Art Centre facilities unless expressly approved. If permitted, pets must be supervised at all times, and owners must clean up pet waste immediately. Owners are fully responsible for any disruptions or damages caused by their pets, including cleaning, repairs or replacements of furniture or other properties.
9. Prohibited Items & Materials
Weapons, firearms, fireworks, explosives, flammable liquids, hazardous chemicals, toxic substances, laser pointers, drones, and any unauthorized items that could damage facilities, equipment, or the environment (e.g., paints, glitters, adhesives) or pose a threat to the safety of anyone on the premises, including animals, are strictly prohibited.
Visitors may use designated cloakrooms during public events.
Guest and resident artists may store their belongings in their accommodation facilities and must not leave items in studios, especially overnight. SG Art Centre assumes no liability for lost, stolen, or unattended belongings of any kind.
Passageways must remain clear at all times, particularly during public events.
10. Photography, Filming & Recording
When applicable, announcements or signs during public events will indicate photography, filming, or audio recording restrictions. In such cases, unauthorized photography, filming, or audio recording is prohibited.
SG Art Centre reserves the right to request the deletion of unauthorized recordings during or after the events.
11. Smoking & Vaping
Smoking, vaping, and open flames are strictly prohibited indoors. Offenders will be responsible for any resulting cleaning or damage costs.
12. Fire & Safety Regulations
The use of fire, pyrotechnics, and hazardous materials is prohibited within SG Art Centre facilities under German assembly laws (Versammlungsstättenverordnung, MVStättV). Exceptions require prior approval from the fire department and must comply with German explosives laws.
Visitors and artists must adhere to all fire and safety regulations while using SG Art Centre spaces.
In case of emergency, visitors must follow instructions from SG Art Centre staff, security personnel, or emergency responders. Emergency exits must always remain clear.
13. Public Health Regulations Compliance
All visitors and SG Art Centre staff must comply with all applicable public health regulations, including but not limited to COVID-19 measures or other health and safety requirements imposed by authorities or the venue. These regulations apply particularly during public events and gatherings.
Failure to comply may result in denial of entry, removal from the premises, or other necessary actions to ensure the safety of all attendees. SG Art Centre reserves the right to implement additional health measures as needed.
14. Facility Care & Cleanliness
Facilities must be used responsibly and kept clean. Damage due to negligence, including damage to marley dance floors, must be paid for by the responsible party.
Common spaces used by resident and guest artists, including accommodation facilities and studios, must be kept clean at all times. Waste must be disposed of properly in designated bins.
15. Lost & Found
Lost items found at SG Art Centre should be reported to our staff. Items will be kept for a minimum of one week and a maximum of one month before being sent to the Bürgerbüro (Citizen’s Office) of Amt Eldenburg/Lübz, where they are typically held for up to six months. Unclaimed items may be donated, auctioned, or discarded by the Bürgerbüro if not retrieved within this period.
The Bürgerbüro Lübz, which handles lost and found services for Amt Eldenburg Lübz, can be reached at:
Address: Am Markt 22, 19386 Lübz
Phone: 038731 507-231
Email: buergeramt@amt-eldenburg-luebz.de
16. Ushers & Event Security
SG Art Centre ushers and staff wear official clothing (T-shirts, hoodies, or caps with the SG logo) during public events. They are responsible for ensuring order, assisting visitors, and enforcing these House Rules.
Security personnel may be present at events to handle safety concerns, manage crowd control, and intervene in case of disturbances. In cases of disruptive or unsafe behavior, ushers and security staff are authorized to take necessary action, including denying entry, removing individuals from the premises, or involving law enforcement if needed.
Visitors must comply immediately with instructions from ushers, security personnel, and SG Art Centre staff. Failure to do so may result in expulsion and potential long-term exclusion from future SG Art Centre activities.
17. Entry Denial & Expulsion
SG Art Centre reserves the right to deny entry or expel individuals for disruptive or unsafe behavior, visible intoxication, harassment, vandalism, or failure to comply with these House Rules.
Any form of theft, violence, property damage, or illegal activities will result in immediate expulsion. Individuals removed from the premises may face long-term exclusion from SG Art Centre facilities, programs, and events.
Furthermore, visitors removed from the premises due to violations of these House Rules will not be eligible for refunds or reimbursements for tickets, participation fees, or any other costs incurred.
18. Compliance & Consequences
Violations of these House Rules may result, in serious cases, in legal action and law enforcement involvement. SG Art Centre will report with no exceptions unlawful behaviors to the relevant authorities when necessary.
19. Modifications
Something Great - Performing Arts gUG, reserves the right to modify or update these House Rules at any time.
The most recent version, as published on our official website, shall apply.
Last update: 7 March 2025.